IT Technical FAQs

	1 Which browser has the site been optimised for? 2 What are the optimum settings for viewing this Website? 3 Do I need cookies enabled to use this Website? 4 How do I print the PDF documents? 5 How long will it take to download some of the files on the site? 6 Who can I contact if I still need help?
	1 Which browser has the site been optimised for? The site has been developed to use Internet Explorer 6.0. If you do not have this latest version of browser, click on the link below and you will be directed to the Microsoft site where you may download for free.  Get Internet Explorer 6.0 Return to the Top of the page here.
	2 What are the optimum settings for viewing this Website? The optimum settings for viewing this Website are:- Resolution       1280 x 1024 pixels Full screen      Press F11 key If this setting is not used, you may be unable to view all messages appearing at the bottom of the screen without scrolling down. Return to the Top of the page here.
	3 Do I need cookies enabled to use this Website? Yes. The site has been optimised with cookies enabled; therefore you may experience problems with the functionality of the site if cookies are disabled. To enable cookies in Microsoft Internet Explorer 6.0. Click on : Tools Internet Options Privacy Slide the ‘Settings’ bar to medium OK Return to the Top of the page here.
	4 How do I print the PDF documents? Adobe Acrobat Reader is required to view and print PDF files. The PDF documents on the site can be identified by a .pdf extension at the end of the file name. To download the latest version of Adobe Acrobat reader, click on the link below and you will be directed to the Adobe site where you may download for free. Get Adobe Acrobat reader Return to the Top of the page here.
	5 How long will it take to download some of the files on the site? Download times will depend on your type of internet connection and the file size being downloaded. The table below illustrates estimated download times for a file size of 1606kb Connection type Estimated download time Dial up (56.6 Kbps) 4 minutes ISDN (128 Kbps) 2 minutes Broadband (1Mbps) 15 secs Return to the Top of the page here.
	6 Who can I contact if I still need help? If you still need further help or are having difficulty please contact the EAUA Help Line. Details of which can be found on the Contacts page. Return to the Top of the page here.